Learning Center: FAQ

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Frequently Asked Questions

Frequently Asked Questions


General
	Is my information saved as I go through your site? How do I get back to where I left off the last time I was on the site? What if I want to make a change to my information after I have submitted it online? How do you use the personal information I enter on this site? How can I be sure the information I provide on your site is secure? Do you provide loans for properties in all 50 states and Washington, D.C.? Can I be approved for a loan before I've found a property? Why is an appraisal necessary? Can I use the tax value of the home? How is the appraisal obtained? Who can tell me what my property taxes will be? What is a Good Faith Estimate? What is a Truth-in-Lending statement? What is a home equity line of credit? How do interest only products work?

Mortgage Tools
	How much down payment will I need? When should I start shopping for a mortgage and how do I know what I can afford? Do I need to sell my existing home before I apply for a new mortgage loan? Why is the Annual Percentage Rate (APR) different from the interest rate? Can I be approved for a loan if I have credit problems?

Rates and Costs
	How often do interest rates change? How can I customize my rate? What factors go into determining my personalized rate? Can I lock in a loan program and interest rate online? Once I have selected a program, what are my rate options? When can I lock my rate? What if interest rates go down after I lock my rate? What happens if my loan does not close before the rate lock expiration date? If I have selected rate protection and do not exercise my one-time float down option, what will happen? What are points? Are discount points tax deductible? If I’m short on cash, do I have options to help with my down payment and closing costs?

Loan Decision
	How long is my Letter of Approval valid? What is a pre-approval? What does a mortgage lender consider when making a loan decision? How much does it cost to get a loan decision? How long will it take to get my loan decision? Can I change the loan amount, down payment or program after I've received my loan decision? I already put earnest money down on the property. Is this included on the Good Faith Estimate? What documents will I need to provide to complete my loan transaction? What is a 4506 form?

Closing
	Do I have to attend closing? What are my options? How does it benefit me to let you select the closing agent? Where do I go to close the loan? Can I bring a personal check to the closing? What is title insurance and why is it required? How much title insurance do I need? How much homeowner’s insurance do you require? How do I know if I need flood insurance? How are my property tax bills paid? What type of inspections do I need before I close on my home?



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